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Review Management – Etiquette

#1 Rule If someone speaks to you, you speak back. Customer reviews are our hot topic this month! On Thursday, Jennifer addressed just a few key points of how to handle customer reviews and some things that are critical to know that are vitally important to driving...

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A Tale of Review Management

Today I want to tell you a story. A lot of people in the industry talk about businesses that succeed, why they have done well, tips, secrets, and what specifically caused them to succeed. Everyone loves a good success story, and I’m no exception, but we rarely talk...

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